Privacy Policy for Reactive Fit

Effective Date: 19 May 2025

At Reactive Fit ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application (“Reactive Fit” or “the App”). By using the App, you agree to the practices described in this Policy.

1. Information We Collect

a. Personal Information

When you sign up or use the App, we may collect:

• Full Name
• Email Address
• Phone Number
• Date of Birth (optional)
• Profile Photo (optional)
• Fitness goals or class preferences

b. Usage Data

To improve your experience, we may collect:

• Class bookings, cancellations, and attendance history
• Interactions with fitness content or trainers
• Reviews, feedback, and ratings

c. Device and Technical Information

We automatically collect certain technical data such as:

• Device type and operating system
• IP address
• App version
• Crash reports, error logs, and performance metrics

d. Location Data

If you grant permission, we may access your device’s location to:

• Suggest nearby classes or events
• Customize content based on your area

e. Payment Information

If you purchase memberships, services, or book paid sessions through the App, your payment details (e.g., credit/debit card info) may be collected and processed securely by a third-party payment provider. We do not store your payment information on our servers.

2. How We Use Your Information

We use your information to:

• Provide access to fitness classes, trainers, and resources
• Process bookings and manage your schedule
• Send reminders, confirmations, and important notifications
• Deliver personalized workout and class recommendations
• Analyze user trends to improve features and usability
• Ensure the safety, security, and reliability of the App

With your consent, we may also send marketing communications about:

• New classes, workshops, or challenges
• Exclusive offers or promotions
• Events and news related to Reactive Fit community

You can opt out of marketing communications at any time.

3. Sharing Your Information

We do not sell your data. We may share limited information with:

• Fitness instructors or gym partners to manage bookings
• Third-party service providers for app hosting, analytics, customer support, and notifications
• Payment processors to handle transactions securely
• Authorities if legally required (e.g., in response to subpoenas or court orders)

All third parties must agree to keep your information confidential and use it only for authorized purposes.

4. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal data via your profile
• Request deletion of your account and data
• Revoke consent for push notifications or location services via your device settings
• Opt out of promotional communications
• Request a copy of your personal data (where applicable under local laws)

For EU/EEA users, we comply with the General Data Protection Regulation (GDPR), including your rights to data portability and to lodge complaints with a data protection authority.

5. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize your data.

6. Security Measures

We implement industry-standard safeguards (encryption, secure servers, access controls) to protect your data. However, no system is completely secure, and we encourage users to protect their login credentials.

7. Children’s Privacy

The App is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from children without verified parental consent. If you believe we have mistakenly collected such data, please contact us immediately.

8. Third-Party Links & Social Media

The App or our social pages may link to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those services.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will:

• Update the “Effective Date”
• Notify you through the App or via email, if appropriate

We recommend checking this page periodically for the latest version.

10. Contact Us

For questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Email: info@reactiverehab.gr